Returns & Exchanges
At SpinecureMattress, we want you to sleep soundly on your new investment. If you are not completely satisfied with your purchase, you can initiate a return or exchange within our 100-night trial period.
Initiate Your Request
Contact our sleep support team via email or our online portal with your order number and reason for the return to begin the process.
Verification and Approval
Our team will review your request and photos of the mattress to ensure it meets our hygiene and quality standards for return eligibility.
Schedule a Pickup
Once approved, we will coordinate with a local charity or recycling partner to pick up the mattress from your home at no additional cost to you.
Receive Your Refund
After the pickup is confirmed by our partner, we will process your full refund back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing